Frequently Asked Questions
Everything you need to know about your Sold Out NYC order.
When will my order ship?
Most orders are processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery's progress.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Please visit our returns portal to start your request.
Do you offer international shipping?
Yes, Sold Out NYC ships worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible payment options through Afterpay and Klarna.
Are your products sustainably made?
We are committed to ethical manufacturing. Our collections are produced in limited runs to reduce waste, using high-quality materials designed to last.